Refund & Cancellation Policy

We are committed to providing the best fitness experience for our valued customers. Please read the following refund policy carefully before completing any purchase.

1. Membership Subscriptions

All paid subscription fees are non-refundable once the subscription has been activated and services have been used. However, we consider exceptional cases under the following conditions:

• Within 24 hours of purchase: A full refund may be requested provided no services have been used.
• After 24 hours: No refund will be issued once the subscription has been activated and services have been accessed.
• Medical conditions: If a member is medically unable to exercise, a refund request may be accepted upon submission of an approved medical report. The refund will be calculated on a pro-rata basis for the remaining subscription period.
• Duplicate payment: If a payment is processed twice in error, the duplicate amount will be fully refunded within 14 business days.

2. How to Request a Refund

To submit a refund request, please contact our customer service team with the following information:

• Invoice number or transaction reference
• Reason for the refund request
• Supporting documents if applicable (e.g., medical report)

3. Refund Processing Time

Refund requests are processed within 7–14 business days from the date of approval. The amount will be returned to the original payment method used at the time of purchase.

4. Non-Refundable Items

• Discounted or promotional subscriptions are non-refundable.
• Personal training sessions that have been booked and confirmed are non-refundable unless cancelled at least 24 hours before the scheduled session.
• Sports products and equipment are non-returnable once the packaging has been opened.

Contact Us

If you have any questions regarding our refund policy, please contact our customer service team through the contact details available on our website.